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Refund policy

You have the right to withdraw from the agreement within 14 days without stating reasons. The return period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the product.

To comply with the return period, it is sufficient to send your communication regarding the exercise of the right of return before the return period has expired. If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of delivery method other than the cheapest standard delivery offered by us) without delay. and in any case no later than 14 days after we have been informed of the decision to withdraw from the contract, from us. We will refund you with the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any case, no costs will be charged for this refund.

We may withhold reimbursement until we have received the goods back or you have demonstrated that you have returned the goods, whichever comes first. You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you informed us of the decision to withdraw from the agreement. You are on time if you return the goods before the period of 14 days has expired.

Primeval.nl cannot be held responsible for shipments that do not arrive at Primeval. So consider whether you want to send the shipment registered and insured. Also make sure that you frank the shipment sufficiently, because otherwise we cannot accept it.

In the unlikely event of a defect, you will of course receive a replacement product or be entitled to a refund of the amount paid.