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Customer service


Do you have questions about a product, order, payment and/or shipping? Please contact our head office.

Beaphar Netherlands B.V. 
Baronieweg 7
5321 JV Hedel

info@primeval.nl 
073 59 98 600
Chamber of Commerce number: 11029108
VAT number: NL0024.11.714B01

 

ORDER NUTRITIONAL SUPPLEMENTS FOR HORSE

Ordering nutritional supplements for your horse is very easy at PrimeVal. Select the desired product, press the 'BUY' button and the product will be placed in your shopping cart. Press the 'ORDER' button in your shopping cart and then log in to complete your order. Don't have an account yet? Then complete the ordering process via the button 'CONTINUE AS A NEW CUSTOMER'.

Through our webshop you can pay securely with iDEAL or Bancontant.

STATUS AND DELIVERY OF YOUR ORDER

After receipt of your order you will receive an order confirmation from us by e-mail. All our products are delivered to your home within two working days.

Shipping costs within the Netherlands and Belgium are: €3.95. Do you order above €45 within the Netherlands? Then you pay no shipping costs. Shipping costs to Germany are € 5.95 and other countries are calculated by weight.  

On the day we ship your order, we will send you the code by e-mail with which you can trace your package on the website of the shipping company.

Delivery is made with DHL.

Ordered on working days before 5.30pm, delivery on the next working day and Saturday. 
Ordered on Friday after 5.30 pm or at the weekend, shipping is on Monday and delivery is on Tuesday.

Do you have questions about the status of your order? Please feel free to contact us, we will be happy to help you!